Employee Management

Supervisors can manage employee permissions via dashboard:

• · Easily grant or revoke account permissions.
• · Restrict actions like deleting fans, conversations, or chats, or sending bulk messages.
• · Empower employees to independently log in, log out, or transfer data from banned accounts.

Enable customer detail masking,enhancing data security:

• · Enable data masking with a single click.
• · End-to-end encryption ensures data stability and prevents data loss.

Supervise employee interactions to detect misconduct and assist with complex customer cases:

• · Real-time chat monitoring to analyse customer interactions comprehensively.
• · Archive chat records to ensure traceability of customer interactions.
• · Monitor employee response times and history for performance evaluation.

Track and analyse customer support data to evaluate efficiency and marketing performance real time:

• · Daily, weekly, and monthly tracking of customer data with detailed analysis of marketing effectiveness.
• · Export seat-level data for easy review and optimisation of customer service workflows.
• · Encrypt and verify marketing data exports to prevent data leaks.